Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"0707b35444431e7c8ec4ff006c7c96096193c176_lout","branding":{"id":"1","key":"bits","name":"Narva Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#172cbf","headerLinkHoverBGColor":"#172cbf","headerBadgeColor":"#172cbf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4dda5623-8a81-4aeb-91dd-050be6abbb42/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjNlMTA0OS04MmI4LTRkZTYtOWU0MC1iMTFiMTg3NWY2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkZGE1NjIzLThhODEtNGFlYi05MWRkLTA1MGJlNmFiYmI0MiI6WyJyZWFkIl19LCJleHAiOjE3NjYwMjUxNDQsIm5iZiI6MTc2NjAyNDU0NH0.HpPsfysqD8wg0jCdngA1fKuAM5WC5GnJT1Yae65noAs&client=0f3e1049-82b8-4de6-9e40-b11b1875f60e&mode=fit","logoId":"4dda5623-8a81-4aeb-91dd-050be6abbb42","isLogoAvailable":true,"helpCenterTitle":"Narva Software Help Center","sharedPortalName":"Narva Software Help Center","userInitialAnnouncementHeader":"Welcome to Narva Support","userInitialAnnouncementMessageWiki":"<p>You can raise a support request from the options below. For documentation, please visit \uD83D\uDC49 <a href=\"https://help.narva.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">help.narva.net</a></p>","translations":{"en-US":{"helpCenterTitle":"Narva Software Help Center","sharedPortalName":"Narva Software Help Center","announcementHeader":"Welcome to Narva Support","announcementMessage":"You can raise a support request from the options below. For documentation, please visit \uD83D\uDC49 [help.narva.net|https://help.narva.net]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2568e4","helpCenterTitleColor":"#2568e4","bannerMediaApiUrl":"https://api.media.atlassian.com/file/151cf0ef-a329-4bdc-9dae-41fa32ed391e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjNlMTA0OS04MmI4LTRkZTYtOWU0MC1iMTFiMTg3NWY2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1MWNmMGVmLWEzMjktNGJkYy05ZGFlLTQxZmEzMmVkMzkxZSI6WyJyZWFkIl19LCJleHAiOjE3NjYwMjUxNDQsIm5iZiI6MTc2NjAyNDU0NH0.PtsAZgDGa3u7JPqfG7MQPHzQZf4gqF43KW3rOFftMto&client=0f3e1049-82b8-4de6-9e40-b11b1875f60e&height=300&mode=fit","bannerMediaApiFileId":"151cf0ef-a329-4bdc-9dae-41fa32ed391e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"bits","projectId":10100,"serviceDeskId":1,"name":"Narva Support","description":"<p>Narva Software develops productivity tools and integrations for Atlassian products. <br> See all our apps <a href=\"https://marketplace.atlassian.com/vendors/1216140\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://marketplace.atlassian.com/vendors/1216140</a></p>\n<p>If you have any question or issue using our apps, we are here to help. We highly value our customers and will try to respond to all requests within a few business days.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"9","name":"Narva Labs apps","descriptionHtml":"","callToAction":"Narva Labs apps","introHtml":"<p>For any questions about <a href=\"https://marketplace.atlassian.com/vendors/1221766\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Narva Labs</a> apps, use this option.</p>","icon":10469,"iconUrl":"https://get.support.narva.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't find what you are looking for? Select this option and we will help you.</p>","icon":10466,"iconUrl":"https://get.support.narva.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature or give us feedback","descriptionHtml":"","callToAction":"Suggest a new feature or give us feedback","introHtml":"<p>Do you have feedback or new feature request? Let us know.</p>","icon":10511,"iconUrl":"https://get.support.narva.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://get.support.narva.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://get.support.narva.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"2":[9],"1":[1,7,4,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"689cdd3d-cc62-31e2-97e8-cb4ab5271d54","appLinkName":"System Confluence","appLinkUrl":"https://bitwelt.atlassian.net/wiki","spaceKey":"bit","spaceName":"Bitwelt Software","spaceUrl":"https://bitwelt.atlassian.net/wiki/spaces/bit","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://get.support.narva.net","https://narva.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjNlMTA0OS04MmI4LTRkZTYtOWU0MC1iMTFiMTg3NWY2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYwMjU3NDQsIm5iZiI6MTc2NjAyNDU0NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qmRAmVsqEozvVzZf23_SbThO40jE5zEppYOX4l4sJfA","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"0f3e1049-82b8-4de6-9e40-b11b1875f60e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":4,"projectId":10100,"issueType":{"id":"10100","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't find what you are looking for? Select this option and we will help you.</p>","instructions":"","icon":10466,"iconUrl":"https://get.support.narva.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"App name","description":"Please select the app for which you are creating this request!","descriptionHtml":"<p>Please select the app for which you are creating this request!</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10003","label":"Advanced Label Manager for Jira","selected":false,"children":[]},{"value":"10015","label":"All other apps (Narva Labs)","selected":false,"children":[]},{"value":"10014","label":"Easy Gantt Charts for Confluence","selected":false,"children":[]},{"value":"10007","label":"Extra Fields for JSM","selected":false,"children":[]},{"value":"10004","label":"HTML Macro for Confluence","selected":false,"children":[]},{"value":"10009","label":"Issue Templates Pro for Jira","selected":false,"children":[]},{"value":"10012","label":"Jupyter Notebook Viewer for Confluence","selected":false,"children":[]},{"value":"10013","label":"LaTeX Math for Confluence","selected":false,"children":[]},{"value":"10006","label":"Markdown Exporter for Confluence","selected":false,"children":[]},{"value":"10008","label":"Requests Export for JSM","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-12-18T03:22:24+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjNlMTA0OS04MmI4LTRkZTYtOWU0MC1iMTFiMTg3NWY2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYwMjU3NDQsIm5iZiI6MTc2NjAyNDU0NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qmRAmVsqEozvVzZf23_SbThO40jE5zEppYOX4l4sJfA","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"0f3e1049-82b8-4de6-9e40-b11b1875f60e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}